Westin hotel Bear Mountain

December 10, 2014
Westin Bear Mountain Victoria

Until March 31, 2016, the guest rooms and one bedroom suites in the Clubhouse Building are undergoing renovations. All facilities located in the Clubhouse will be open to our guests and not affected by the renovations in any way. During this time, guests are invited to stay in newly renovated Fairways Building.

Hotel Policies

Check in: 3:00 PM &nbsp &nbsp Check out: 12:00 PM

Weekends last longer at Westin with late checkout on Sunday. Availability may vary.

ADA Policy

The resort has five guest rooms that meet all local municipal building code requirements for disability accessible rooms, as well as Access Canada's level 2 requirements.

Alcohol Policy

Alcoholic beverage service is restricted to those 19 years or older (with valid identification).

Age Requirement Policy

Guests must be 19 years or older with photo identification to reserve a room.

Check Acceptance Policy

The resort does not accept personal checks as payment.

Connecting Room Policy

Connecting rooms are subject to availability and cannot be guaranteed in advance. A One-Bedroom Suite can connect to a Traditional Room. For special circumstances, please contact the resort directly.

Early Arrival Policy

We are pleased to accommodate early arrivals, based on availability and cannot be guaranteed. Additional charges may apply.

Extra Bedding Policy

The hotel has a limited number of rollaway beds (cots), which are available on a first-come, first-served basis. Because rollaway beds cannot be guaranteed or reserved in advance, the resort recommends that guests reserve additional rooms to ensure adequate bedding.

Gift Certificate Acceptance Policy

The resort accepts two types of Gift Certificates: paper ones that start with a P or a G and 4 digits and Bear Mountain Resort Gift Cards.

ID Requirement

All guests checking into the resort are required to show valid, government-issued, photo ID as well as a credit card for payment.

Pet Policy

A limited number of pet-friendly guest rooms and suites are available in our Fairways building. Guests are required to contact the resort in advance of arrival to pre-register their dog to ensure a pet friendly room is available for their visit. Guests who pre-register their pet, are welcome to bring one dog weighing up to 40 pounds. No other pets are permitted. We are happy to provide a Heavenly® Dog Bed, a pet welcome kit, food bowls, and a mat.

A 20 CAD cleaning fee will be charged per night upon departure. Additionally, our pet fee is subject to 15% tax.

Guests are required to sign a pet policy waiver at check-in. A pet may not be left alone in a guest room and is not permitted in the hotel’s restaurants, pool area, tennis courts, fitness rooms, spa, or golf courses.

Service animals that provide assistance to individuals with disabilities are not considered pets. They are welcome at the hotel and are not subject to the policies and restrictions that apply to pets or other animals.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. If a debit card was provided as payment, a cash refund will be provided for funds held in excess of the amount actually incurred and charged.

Resort Charge Policy

Guests will be charged a resort charge of 22 CAD plus taxes (25.30 CAD) per day. The resort charge covers: access to the fitness facility, including one fitness class per registered guest per room per day; unlimited local and toll-free telephone calls; 30 minutes of long-distance calling in North America per stay; wired and wireless High Speed Internet Access in guest rooms and public areas; mountain bike rentals (limit of one bike for two hours per room per day); access to the Golf Practice Facility, including range balls and clubs for range use; golf-bag storage; and self-parking in our on-site facilities.

Smoking Policy

We are a smoke-free resort. All guest rooms, suites, balconies, patios, and public spaces inside the resort buildings are 100% smoke-free. Under the Breathe WestinTM program, registered guests who smoke in a guest room or suite could be liable for an additional fee of 200 CAD so the room can be sufficiently cleaned and ready for the next guest.

Source: www.starwoodhotels.com
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